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April 3, 2004

Hi Lloyd,

I placed order #9OHTWH5GUW on March 22 and have received all of the items. One of the items was a case of Aloe Vera Juice. We opened it and used one bottle up, and when we reached in the box to get another bottle, we noticed that the top of the cap on the bottle had been broken off and was in the box next to the bottle. The seal on the top of the bottle was open a bit, too. The bottle appears to be full. It looks like this probably happened after the box was sealed and was on its way to my house. Is this safe to drink? We don't want to use it if it could be unsafe in any way. I look forward to hearing from you.

Best regards,

Hi J W:
I am sorry that happened. The box is heavy and I can see how this could happen. I will send you a new bottle tomorrow.


Hi Lloyd,

You are very kind to send us another bottle of aloe juice. I can't say enough good things about you and your organization. Gary and I have been so pleased with everything we have bought from you, and all of the people we have talked to have been very nice and so helpful. You and your people are the best!

Thanks again,



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